SOREL is a top-rated manufacturer of quality footwear built for the challenging weather conditions. The company started out in 1962 as a maker of durable and high-quality winter boots. Presently, a subsidiary of Columbia Sportswear, SOREL has diversified its product line, offering footwear for year-round activities. There are several styles and designs for men, women, and children.
What are the return policies of Sorel?
Sorel has an Easy Return program for this purpose. Merchandise for return will be accepted within 30 days from date of purchase unworn, in new condition, and in its original box. For this purpose, customers should use the tear-off return form and pre-printed label from the original packing slip to speed up the processing of return. Customers will shoulder the shipping expense for the return of items.
What are the shipping policies and costs forSORELshoes? Which countries do they ship to?
SOREL offers flat rate shipping. This means that shipping charge remains the same regardless of the volume a customer buys on a single order. Customers may also choose expedited shipping depending on what works best for them. The detailed shipping rates can be seen on this page.
SORELships internationally, although not directly from theUnited States. Customers from outside the US may purchase SOREL products from their international locations listed below.
Upon entering the home page of theSORELwebsite, customers can immediately choose from the Select a Country Locator to find out if online shopping and shipping is available in the country of their choice.
Does SOREL offer any warranties or guarantees?
SOREL offers a one-year Limited Warranty. This covers defects in workmanship and materials including defects in zipper pulls, zippers, naps, stitching, dye bleeding, and whatever flaws that may take place under regular wear. Not covered by this Limited Warranty are damages due to misuse, accidents, abuse, natural breakdown of materials over time, or issues that might be caused by normal wear or inability to follow care instructions.
Does SOREL have physical stores? Where are they located?
Yes, SOREL operates physical retail outlets in different locations worldwide. To make it easy for customers to locate a store, SOREL has a Find a Store page where customers can choose from countries on the drop down menu to find the closest retailers in their location. SOREL shoes can also be bought from partner establishments namely NORDSTROM, Moosejaw, GORSUCH, backcountry.com, Zappos, REI, shoes.com, Piperlime, and Eastern Mountain Sports.
How can customers reach SOREL customer service for their purchase concerns?
SOREL has a very comprehensive Customer Service page where a Search Help function is also provided for site users to type in their concerns in addition to the frequently asked questions list. They can also be contacted by email via their Contact Us page. The telephone number for the US Customer Service is (888) MY-SOREL / (888)697-6735. For Canada Customer Service it's (800) 265-7067.
Does SOREL offer any discounts or coupons?
Yes, SORELhas a Sale page where discounted items are featured regularly. Coupons are also available and can be found in most coupon websites. Updates on the latest coupons can be received by email upon subscription to these coupon companies.